Returns
Return Policy
30-Day Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery for a full refund or exchange.
Return Conditions
Items must be unused
Products must be in their original condition, unworn, unwashed, and with all tags attached.
Original packaging
Items must be returned in their original packaging with all accessories and documentation included.
Proof of purchase
You must provide the original receipt or order confirmation email.
Non-Returnable Items
The following items cannot be returned for hygiene or safety reasons:
- Used or damaged products
- Products without original packaging
- Items purchased more than 30 days ago
- Personalized or custom-made products
- Products damaged due to misuse or normal wear and tear
How to Return
Contact Us
Email us at returns@stiga.com or call +971 50 123 4567 with your order number and reason for return.
Receive Return Authorization
We'll provide you with a Return Authorization (RA) number and return shipping instructions.
Package and Ship
Pack the item securely in its original packaging, include the RA number, and ship it back to us.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refund Processing
Refunds will be processed to the original payment method used for the purchase. Processing times are as follows:
- Credit/Debit Cards: 5-7 business days
- PayPal: 3-5 business days
- Bank Transfer: 7-10 business days
Return Shipping Costs
If the return is due to a defect, error on our part, or if you received the wrong item, we will cover the return shipping costs. Otherwise, return shipping is the customer's responsibility.
Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order. This ensures you receive the correct item quickly.
Contact Us
For any questions about returns, please contact our customer service team:
Email: returns@stiga.com
Phone: +971 50 123 4567
Hours: Sunday - Thursday, 9 AM - 6 PM (GST)